1. Introduction

Ricky D’s Trailer Rentals (“the Company”) (ABN: 27 327 267 330), is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website: rentwithricky.com.au or services, you consent to the practices described below.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and residential address.

• Identification Information: Driver’s licence details for verification and rental agreements.

• Payment Information: Credit card details or bank account information for processing payments.

• Rental History: Details of trailers rented, rental dates, and durations.

• Website Usage Data: Information collected via cookies and analytics tools, including IP addresses and browsing behavior.

3. Why We Collect Your Information

We collect your personal information for the following purposes:

• To process bookings and provide rental services.

• To verify your identity and ensure compliance with rental terms.

• To process payments securely and issue refunds if applicable.

• To communicate with you regarding your bookings or inquiries.

• To comply with legal and regulatory obligations.

• To improve our website, services, and customer experience.

4. How We Store and Protect Your Information

We take reasonable steps to ensure your personal information is stored securely and protected from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

• Encryption: All sensitive information, such as credit card details and licence information, is encrypted during transmission and storage.

• Access Controls: Only authorized personnel have access to your personal information, and access is restricted based on job responsibilities.

• Secure Storage: Physical records are stored in locked facilities, and digital records are stored on secure servers with firewalls and intrusion detection systems.

• PCI Compliance: We adhere to the Payment Card Industry Data Security Standards (PCI DSS) for handling credit card information.

• Data Retention: Personal information is retained only for as long as necessary to forfill the purposes outlined in this policy or as required by law. Once no longer needed, information is securely destroyed or de-identified.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, your information may be shared with:

• Service Providers: Payment processors, IT service providers, and other third-party vendors supporting our business operations.

• Legal Authorities: When required by law or in response to legal processes, such as subpoenas.

• Business Operations: In the event of a business sale or restructuring, your information may be transferred to new owners.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections to your personal information if it is inaccurate or incomplete.

• Request the deletion of your personal information, subject to legal and regulatory requirements.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

7. Cookies and Website Analytics

We use cookies and similar technologies to enhance your browsing experience and collect data on website traffic and usage patterns. You can disable cookies in your browser settings, but this may affect website functionality.

8. Credit Card and Licence Information

• Credit Card Information: If you choose to store your credit card details for future transactions, this information will be encrypted and stored securely in compliance with PCI DSS. We do not retain sensitive authentication data (e.g., CVV) after the transaction is processed.

• Licence Information: Driver’s licence details are stored securely and used solely for identity verification and compliance with rental agreements. This information is encrypted and accessible only to authorized personnel.

9. Data Breach Notification

In the unlikely event of a data breach that may result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on our website, and your continued use of our services constitutes acceptance of the updated policy.

11. Contact Information

For questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]

• Website: rentwithricky.com.au